Official Legal Documentation

Cancellation & Refund Policy

Last updated: October 15, 2026 · Effective immediately

7-Day 100% Money-Back GuaranteeWe want you to be completely confident in SheetArc. If you upgrade to any paid tier (Starter, Pro, or Team) and decide within 7 calendar days that the platform does not fit your workflow, email us for a full 100% refund — no questions asked.

1.0 7-Day Money-Back Guarantee

We stand behind the quality and speed of SheetArc. All first-time upgrades to our paid plans (Starter, Pro, and Team) are covered by our 7-Day Money-Back Guarantee. If you are not satisfied with the platform for any reason, submit a request within 7 calendar days of your initial purchase date to receive a full refund.

2.0 How to Request a Refund

Requesting a refund is simple and fast. Simply email our billing team:

Email: sheetarc.com@gmail.com

Include your account email address and Dodo Payments receipt number.

Refund requests are reviewed and approved within 24 to 48 business hours.

Funds return to your original payment method within 3 to 7 business days, depending on your card issuer.

3.0 1-Click Subscription Cancellation Anytime

You may cancel your recurring subscription at any time without penalty or cancellation fees:

Via Billing Email: Every invoice sent by our Merchant of Record, Dodo Payments, includes a direct, secure link: "Manage your subscription". Clicking this link allows you to pause or cancel recurring renewals with one click.
Via Support: You can also email sheetarc.com@gmail.com with the subject line "Cancel Subscription", and our team will process your request within 24 hours.

4.0 Access & Data Preservation After Cancellation

Keep Paid Access Through End of Cycle: When you cancel your subscription, you retain full access to all paid features (multi-sheet switcher, team collaboration, unlimited rows) until the final day of your current 30-day billing period.

Zero Data Deletion Guarantee: Once your paid billing period concludes, your account smoothly transitions to the Free plan. We NEVER delete your data. All connected sheets, column mappings, custom KPI labels, and team roles remain safely preserved in a paused state.

Instant Reactivation: Whenever you choose to upgrade or renew your plan in the future, all your saved sheets and collaborator permissions immediately unlock exactly as you left them.

5.0 Renewal Billing & Late Requests

Subsequent monthly renewal charges are non-refundable once the initial 7-day period has passed, unless required by mandatory local consumer protection laws. If you forget to cancel before your renewal date, please contact us within 48 hours of the renewal charge, and our support team will review your case fairly.

6.0 Contact Support

For any questions regarding billing, invoices, receipts, or cancellations, please reach out to our dedicated support team at: sheetarc.com@gmail.com